Returns & refunds

Most items can be returned within 7 days of delivery. Some categories — such as opened software or hygiene-sensitive accessories — may be non-returnable; this is noted on the product page before you buy.

• The item is unused and in its original condition.
• All original accessories, manuals, and packaging are included.
• The invoice or order ID is available for verification.
• For refurbished items, the certification seal is intact.

Go to your orders, open the order, and choose Return. Tell us what's wrong and what you'd like us to do. We'll arrange a pickup or share a drop-off option.

Once we receive and inspect the item, your refund is issued to the original payment method. Online payments are typically refunded within 5–7 business days; cash-on-delivery orders are refunded to your bank account or as Tweekart credit.

For a defective or wrong item, you can request a replacement instead of a refund where stock is available. If we can't replace it, we'll refund you in full, including delivery charges.

Email support@tweekart.com with your order ID and we'll sort it out.