Returns & refunds

Every product page shows that item's own terms before you buy: returnable (refund or replacement), replacement only, or not returnable, and the window — usually 7 days from delivery, up to 30 for some items. An item that arrives damaged, defective or different from what you ordered can always be returned, whatever its terms.

• The item is unused and in its original condition.
• All original accessories, manuals, and packaging are included.
• The invoice or order ID is available for verification.
• For refurbished items, any seal or sticker the seller applied is intact.

Go to your orders, open the order, and choose Return. Tell us what's wrong and what you'd like us to do. We'll arrange a pickup or share a drop-off option. Return pickup is free for you — the seller pays the courier, whatever the reason for the return.

Once we receive and inspect the item, your refund is issued to the original payment method. Online payments are typically refunded within 5–7 business days. Cash-on-delivery orders are refunded as money to the UPI ID you give when you request the return — never as store credit. Every refund, with its reference and expected date, is shown on your order page.

For a defective or wrong item, you can request a replacement instead of a refund where stock is available. If we can't replace it, we'll refund you in full, including delivery charges.

Email support@tweekart.com with your order ID and we'll sort it out.